Terms and Conditions

These Terms and Conditions (the “Terms”) govern your access to and use of the website located at www.ramigration.ca (the “Website”), and all services, communications, assessments, consultations, and information provided by RA Migration Immigration Consulting (“RA Migration”, “we”, “us” or “our”), a corporation existing under the laws of the Province of Ontario, with its principal place of business at 254-4145 N Service Rd, Suite #200, Burlington, Ontario, L7L 6A3, Canada.

By accessing, browsing, or using the Website, requesting a free eligibility assessment, submitting a contact form, communicating with us by email, telephone, SMS/text message, or any other means, or retaining our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not use the Website or our services.

These Terms constitute a legally binding agreement between you and RA Migration. They do not, on their own, create a consultant-client relationship; such a relationship is created only through a signed written Service Agreement (Retainer Agreement) executed between you and RA Migration, as required by the Code of Professional Conduct for College of Immigration and Citizenship Consultants Licensees (SOR/2022-128).

In these Terms, the following capitalized terms have the meanings set out below:

• “CICC” means the College of Immigration and Citizenship Consultants, the federal regulator of Canadian immigration and citizenship consultants.
• “RCIC” means a Regulated Canadian Immigration Consultant licensed in good standing with the CICC.
• “IRCC” means Immigration, Refugees and Citizenship Canada, the federal department responsible for immigration matters.
• “Services” means the immigration and citizenship consulting services, representation, and related services offered by RA Migration, including but not limited to economic class immigration, temporary resident services, family reunification, international student services, legal representation before the Immigration and Refugee Board (IRB), and in-Canada immigration services.
• “Service Agreement” or “Retainer Agreement” means the written retainer agreement signed by you and RA Migration setting out the specific immigration services to be provided, fees, and other terms in accordance with section 25 of the Code of Professional Conduct.
• “You” or “Client” means the individual or entity accessing the Website or using our Services.

RA Migration is led by Rami Khattouf, RCIC, a Regulated Canadian Immigration Consultant and a member in good standing of the College of Immigration and Citizenship Consultants (CICC). All immigration advice and representation provided by RA Migration is delivered by, or under the direct supervision of, licensed consultants authorized under section 91 of the Immigration and Refugee Protection Act (S.C. 2001, c. 27) and section 21.1 of the Citizenship Act (R.S.C. 1985, c. C-29) to provide such services for a fee.

You may verify the status of our licensed consultants by searching the CICC Public Register at https://college-ic.ca. Support staff, including administrative assistants, marketing personnel, case managers, and operations staff, do not provide immigration advice or representation. Only licensed consultants may advise you on the merits or strategy of your file.

RA Migration is not an agent or employee of the Government of Canada, IRCC, the Canada Border Services Agency (CBSA), the Immigration and Refugee Board, or any provincial or territorial immigration authority. Our services are independent, private, and fee-based.

In accordance with section 42 of the Code of Professional Conduct for College of Immigration and Citizenship Consultants Licensees, RA Migration does not and cannot guarantee the success, approval, or outcome of any application, expression of interest, petition, appeal, or proceeding. Decisions regarding visas, permits, permanent residence, citizenship, sponsorship, admissibility, and all other immigration matters rest exclusively with IRCC, the CBSA, visa offices, the IRB, Canadian courts, and other competent authorities.

Any statements, estimates, timelines, processing times, success rates, statistics, or opinions provided by RA Migration, whether on the Website, in consultations, in marketing materials, or otherwise, are informational and are based on publicly available data and our professional experience. They are not promises or warranties. Immigration law, policy, processing times, and program criteria change frequently and without notice, and factors outside our control may affect your file at any time.

You acknowledge that retaining RA Migration does not give you any priority, preferential treatment, or accelerated processing by any government body. Our role is to advise, prepare, and submit your file with professional care; we cannot influence discretionary decisions by immigration officers, decision-makers, or tribunals.

5.1 Informational Purpose Only

Content on the Website, including program descriptions, eligibility information, articles, FAQs, blog posts, and the free eligibility assessment tool, is provided for general informational purposes only. It does not constitute legal advice, immigration advice, or a professional opinion on your specific situation. You must not rely on Website content as a substitute for personalized advice from a licensed consultant or lawyer.

5.2 Free Eligibility Assessment

The free eligibility assessment is a preliminary screening tool only. Its results are automated or based on limited information, are non-binding, do not constitute an offer of services, and do not create a consultant-client relationship. An accurate assessment of your eligibility requires a formal consultation with a licensed RCIC and a signed Service Agreement.

5.3 Permitted Use

You agree to use the Website only for lawful purposes and in accordance with these Terms. You shall not:

• Use the Website in any manner that violates any applicable federal, provincial, or local law or regulation, including but not limited to the Criminal Code (R.S.C. 1985, c. C-46), the Competition Act, the Personal Information Protection and Electronic Documents Act (PIPEDA), and Canada’s Anti-Spam Legislation (CASL);
• Impersonate any person, misrepresent your identity, or submit false, misleading, or fraudulent information through any form, assessment, or communication channel;
• Copy, scrape, reproduce, reverse engineer, decompile, disassemble, or create derivative works from the Website or its contents;
• Introduce any virus, trojan, worm, logic bomb, malicious code, or other material that is technologically harmful;
• Attempt to gain unauthorized access to the Website, the servers on which it is stored, or any server, computer, or database connected to the Website;
• Use the Website to solicit, harass, defame, or harm any other person, or to send unsolicited commercial messages.

5.4 Accuracy of Information You Submit

You represent and warrant that any information you provide to RA Migration, whether through the Website, by email, SMS, telephone, in person, or otherwise, is true, accurate, complete, and not misleading. Misrepresentation to a Canadian immigration authority is a serious offence under section 127 of the Immigration and Refugee Protection Act and may result in refusal, inadmissibility, removal, criminal liability, and a five-year ban. RA Migration reserves the absolute right to terminate services and decline representation if we have reason to believe you have provided, or instructed us to submit, false or misleading information.

All content on the Website, including text, graphics, logos, icons, images, photographs, videos, audio, software, compilations, and the overall look and feel, is the property of RA Migration or its licensors and is protected by Canadian and international copyright, trademark, and other intellectual property laws, including the Copyright Act (R.S.C. 1985, c. C-42) and the Trademarks Act (R.S.C. 1985, c. T-13).

The “RA Migration” name and logo are trademarks of RA Migration. No license or right to use any trademark is granted by these Terms or by your use of the Website. Third-party trademarks, including those of CICC, CAPIC/ACPI, Trillium College, ApplyBoard, CELPIP, Google, Facebook, and ThreeBestRated, are the property of their respective owners and are displayed for informational or attribution purposes only.

You are granted a limited, revocable, non-exclusive, non-transferable license to access and view the Website for your personal, non-commercial use only. Any other use, including reproduction, modification, distribution, transmission, republication, display, or performance, is strictly prohibited without our prior written consent.

7.1 Formation of Consultant-Client Relationship

A consultant-client relationship between you and RA Migration is formed only when: (a) you have had a paid consultation or a formal intake; (b) you and RA Migration have executed a written Service Agreement specifying the scope of services, fees, disbursements, and responsibilities of each party; and (c) you have paid any required retainer or deposit. Preliminary inquiries, the free eligibility assessment, initial emails, telephone calls, SMS exchanges, or social media messages do not, on their own, create a consultant-client relationship.

7.2 Scope of Services

The scope of our Services will be strictly limited to what is expressly described in the applicable Service Agreement. We are not responsible for matters outside that scope, including tax, employment, family law, criminal law, real estate, or any matter not expressly listed. Any request for services outside the signed scope will require a written amendment, a new Service Agreement, or a separate fee agreement.

7.3 Fees, Disbursements, and Government Fees

Professional fees, disbursements, applicable taxes (including HST), and estimated government processing fees will be set out in your Service Agreement. Government fees (including those payable to IRCC, CBSA, provincial authorities, biometric service providers, medical panels, and educational credential assessment organizations) are set by the relevant authority, are subject to change without notice, and are your responsibility. Government fees are generally non-refundable by those authorities regardless of outcome.

All professional fees quoted are in Canadian dollars unless otherwise specified. Payment terms, including deposits, instalments, and milestones, are governed by the Service Agreement. Late payments may result in suspension of services, interest at the rate set out in the Service Agreement, and costs of collection, all as permitted by applicable law.

7.4 Your Responsibilities

You agree to:

• Provide complete, accurate, and truthful information and documentation on a timely basis;
• Respond promptly to our requests and to deadlines set by IRCC or other authorities;
• Notify us immediately of any change in your circumstances, contact information, status, employment, marital status, criminal history, medical condition, or travel plans that may affect your file;
• Cooperate fully with requests from immigration authorities;
• Pay all fees and disbursements when due.

Delays, refusals, or other adverse outcomes caused by your failure to meet these responsibilities are your sole responsibility.

7.5 Termination

Either party may terminate the Service Agreement in accordance with its terms and with section 29 of the Code of Professional Conduct. Upon termination, you remain liable for fees and disbursements incurred up to the termination date. Refunds, if any, will be addressed in accordance with the Service Agreement, the Code of Professional Conduct, and CICC rules, including the requirement for fees to be fair and reasonable for the work performed.

RA Migration communicates with clients and prospective clients through multiple channels, including telephone, email, SMS/text messaging, and instant messaging applications. By providing us with your telephone number, email address, or other electronic contact information, you acknowledge the following:

8.1 Express Consent to Electronic Communications

Canada’s Anti-Spam Legislation (An Act to promote the efficiency and adaptability of the Canadian economy by regulating certain activities that discourage reliance on electronic means of carrying out commercial activities, S.C. 2010, c. 23) (“CASL”) regulates the sending of commercial electronic messages (“CEMs”), including SMS text messages. By submitting your contact information through the Website, requesting a free eligibility assessment, retaining our services, or otherwise voluntarily providing us with your email address or mobile telephone number, you expressly consent to receive electronic communications from RA Migration, including:

• Transactional and service-related messages (case updates, document requests, appointment reminders, status notifications, invoices, and fee receipts);
• Relationship-maintenance communications from your assigned consultant or case manager;
• Commercial electronic messages, including newsletters, promotional offers, event invitations, and marketing communications concerning our Services.

8.2 SMS/Text Messaging Program

If you opt in to our SMS/text messaging program, whether by replying to a message, checking a box on a form, providing your mobile number on an intake form, or otherwise affirmatively consenting, you consent to receive text messages from RA Migration and from third-party messaging platforms and software providers engaged by us for the purpose of client communications (including customer relationship management (CRM) platforms and business texting services).

8.3 Withdrawal of Consent

You may withdraw your consent to receive commercial electronic messages at any time, at no cost, by any of the following means:

• Replying “STOP”, “UNSUBSCRIBE”, or “CANCEL” to any SMS message we send;
• Clicking the “unsubscribe” link in any marketing email;
• Emailing us at info@ramigration.ca with the subject line “Unsubscribe”;
• Writing to us at our office address listed in the website footer.

We will give effect to your withdrawal of consent within ten (10) business days, in accordance with CASL. Please note that withdrawing consent to commercial messages does not end our obligation or ability to send you transactional, case-related, or legally required communications while a Service Agreement is in effect, as these are exempt from CASL’s consent requirements under section 6(6) of CASL.

8.4 Third-Party Integrations

We may use third-party software and service providers (including text messaging, email, CRM, scheduling, payment processing, document signing, translation, cloud storage, and video conferencing services) to deliver our Services. These providers process information on our behalf under contractual safeguards. By using our Services, you consent to the transfer and processing of your information by such providers, including where they are located outside of Canada, subject to the safeguards described in our Privacy Policy. A list of our current primary service providers is available on request.

8.5 Record of Consent and Communications

RA Migration maintains records of consent and electronic communications as required by the Code of Professional Conduct, CASL, and PIPEDA. Communications made through our Website, email, and SMS channels may be recorded, logged, and retained for regulatory compliance, quality assurance, file management, and dispute resolution purposes.

RA Migration handles personal information in accordance with the Personal Information Protection and Electronic Documents Act (S.C. 2000, c. 5) (“PIPEDA”), applicable Ontario privacy laws, and the confidentiality obligations of Regulated Canadian Immigration Consultants.

Our separate Privacy Policy explains what personal information we collect, how we use and disclose it, how long we retain it, how we protect it, your access and correction rights, and how to contact our Privacy Officer.

The Website may contain links to third-party websites, resources, platforms, and educational partners (including Niagara College, Trillium College, ApplyBoard, CELPIP, CAPIC/ACPI, Google, and Facebook). These links are provided for your convenience only. RA Migration does not control, endorse, verify, or assume responsibility for the content, privacy policies, practices, or services of any third-party website. Your use of third-party sites and services is at your own risk and is governed by the terms and privacy policies of those third parties.

The Website and all content, materials, and information on it are provided on an “AS IS” and “AS AVAILABLE” basis, without any representation, warranty, or condition of any kind, whether express, implied, or statutory, including without limitation any warranties or conditions of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, timeliness, or uninterrupted availability.

Without limiting the foregoing, RA Migration does not represent or warrant that: (a) the Website will be secure, uninterrupted, or error-free; (b) defects will be corrected; (c) the Website or the servers that make it available are free of viruses or other harmful components; (d) any information, opinion, or statistic on the Website is current, accurate, or complete as of the date you access it; or (e) using the Website will produce any particular result.

Nothing on the Website should be construed as legal advice for any specific situation. Do not act or refrain from acting on the basis of Website content without seeking personalized advice from a licensed RCIC or a lawyer.

In no event shall RA Migration, its directors, officers, shareholders, employees, licensed consultants, contractors, agents, affiliates, successors, or assigns be liable to you or to any third party for any indirect, incidental, special, consequential, exemplary, aggravated, or punitive damages, including without limitation damages for lost profits, lost revenue, lost business opportunities, lost data, lost goodwill, emotional distress, immigration delay, inadmissibility findings, or refusal of any application, arising out of or in connection with your use of the Website, our Services, or these Terms, whether based on contract, tort (including negligence), strict liability, or any other legal theory, even if RA Migration has been advised of the possibility of such damages.

Without limiting the foregoing, the maximum aggregate liability of RA Migration to you for any and all claims arising out of or relating to the Website, these Terms, or the Services, regardless of the form of action, shall not exceed the greater of: (a) the total amount of professional fees (excluding government fees and disbursements) actually paid by you to RA Migration in the twelve (12) months preceding the event giving rise to the claim; or (b) one hundred Canadian dollars (CAD $100.00).

Nothing in these Terms limits any liability that cannot be limited by law, including liability arising from personal injury caused by negligence, fraud, or fraudulent misrepresentation, or rights and remedies granted to consumers by applicable consumer protection legislation that cannot be contracted out of.

You agree to indemnify, defend, and hold harmless RA Migration, its directors, officers, shareholders, employees, licensed consultants, contractors, agents, affiliates, successors, and assigns from and against any and all claims, demands, actions, proceedings, losses, damages, liabilities, judgments, fines, penalties, costs, and expenses (including reasonable legal fees on a full indemnity basis) arising out of or in connection with: (a) your breach of these Terms; (b) your violation of any law or regulation; (c) your infringement of any third-party right; (d) any information you provide to us that is false, misleading, or incomplete; or (e) your misuse of the Website. This obligation survives termination of these Terms.

These Terms and any matter arising out of or in connection with them are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to any conflict-of-laws principles.

Subject to Section 15, you irrevocably submit to the exclusive jurisdiction of the courts of the Province of Ontario, sitting in the Regional Municipality of Halton, and all courts having appellate jurisdiction therefrom, in respect of any dispute arising out of or in connection with these Terms or your use of the Website or Services. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

If you are a consumer resident in Ontario, nothing in this section deprives you of any mandatory protection afforded to you by the Consumer Protection Act, 2002 (S.O. 2002, c. 30, Sch. A), or any other consumer protection legislation applicable in your jurisdiction that cannot be contractually waived.

If you have a concern or complaint about the Services or the conduct of an RA Migration consultant, we encourage you to first contact us directly at info@ramigration.ca or at the address listed in the website footer so that we can attempt to resolve the matter promptly and in good faith. We take all complaints seriously and will respond in accordance with the Code of Professional Conduct and the CICC’s complaints-handling requirements.

You have the right, at any time, to file a complaint with the College of Immigration and Citizenship Consultants, the federal regulator of Canadian immigration consultants. The CICC administers a formal complaints and discipline process to protect the public and maintains a compensation fund. You may contact the CICC at:

• Website: https://college-ic.ca
• Complaints portal: https://college-ic.ca/protecting-the-public/filing-a-complaint

The CICC may require the production of documents in accordance with the College of Immigration and Citizenship Consultants Act (S.C. 2019, c. 29, s. 292) and any regulations or by-laws made under it.

Where the parties are unable to resolve a dispute directly, and subject to any mandatory right of the parties to access the courts or the CICC complaints process, the parties agree to attempt in good faith to resolve the dispute through confidential mediation in Ontario before commencing any court proceedings, except for actions seeking injunctive or equitable relief.

16.1 Changes to These Terms

We may revise these Terms from time to time to reflect changes in law, regulation, our practices, or our Services. The updated Terms will be posted on the Website with a revised “Last Updated” date. Your continued use of the Website or Services after the posting of revised Terms constitutes your acceptance of those revisions. Material changes affecting an active Service Agreement will, where required, be agreed to in writing in accordance with section 25(5) of the Code of Professional Conduct.

16.2 Severability

If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be severed or limited to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16.3 No Waiver

No failure or delay by RA Migration to enforce any right or provision of these Terms shall constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of RA Migration.

16.4 Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. RA Migration may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets.

16.5 Entire Agreement

These Terms, together with our Privacy Policy and, if applicable, your signed Service Agreement, constitute the entire agreement between you and RA Migration with respect to the Website and prevail over any prior or contemporaneous communications. In the event of a conflict between these Terms and a signed Service Agreement, the Service Agreement governs with respect to the Services it covers.

16.6 Language

The parties have expressly requested and required that these Terms and all related documents be drafted in the English language. Les parties ont expressément demandé et exigé que les présentes modalités et tous les documents connexes soient rédigés en anglais. A French translation can be provided on request; in the event of any discrepancy, the English version prevails to the extent permitted by law.

16.7 Force Majeure

RA Migration is not liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, pandemics, epidemics, government actions, changes in immigration law or policy, processing delays or system outages at IRCC or other authorities, labour disputes, cyber-attacks, or failures of telecommunications or internet services.

16.8 Survival

Sections concerning Intellectual Property, Accuracy of Information, Disclaimers, Limitation of Liability, Indemnification, Governing Law, Dispute Resolution, and General Provisions survive any termination or expiration of these Terms.