RA Migration is committed to protecting personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), applicable Ontario privacy laws, Canada’s Anti-Spam Legislation (CASL), and the confidentiality obligations of Regulated Canadian Immigration Consultants.
By using our website, submitting a form, requesting an eligibility assessment, booking a consultation, communicating with us, or retaining our services, you consent to the collection, use, and disclosure of personal information as described in this Privacy Policy. Where sensitive information is required, including medical, biometric, criminal history, family, financial, or immigration-status information, we will seek express consent where required by law or professional rules.
Depending on how you interact with us, we may collect:
- Identity and contact information, including name, date of birth, address, telephone number, email, nationality, and passport details;
- Immigration, education, employment, family, travel, financial, criminal, medical, and admissibility information needed to assess or prepare a file;
- Documents you provide, including passports, permits, visas, refusal letters, school records, employment records, bank records, police certificates, medical records, photos, and relationship evidence;
- Communication records, including emails, SMS/text messages, call notes, consultation notes, appointment records, form submissions, and consent records;
- Technical website information, such as IP address, browser type, device information, pages visited, referral source, and analytics data.
We use personal information to respond to inquiries, assess eligibility, provide consultations, prepare and manage immigration files, communicate with clients, verify identity, process payments, meet regulatory and record-keeping obligations, improve our website, detect fraud, resolve disputes, and send service-related or marketing communications where permitted by law.
We do not sell personal information. We use information only for reasonable business, professional, legal, regulatory, and client-service purposes connected to RA Migration’s services.
We may disclose personal information to immigration authorities, courts, tribunals, designated learning institutions, employers, translators, medical or police certificate providers, payment processors, cloud storage providers, document-signing platforms, CRM and messaging platforms, scheduling tools, website hosting providers, professional advisors, regulators, or other third parties where necessary to provide services or comply with law.
Service providers are expected to process information only for authorized purposes and under appropriate safeguards. We may also disclose information where required by law, court order, CICC regulatory requirements, or to protect against fraud, abuse, security incidents, or legal claims.
Some service providers may store or process information outside Canada. When information is transferred outside Canada, it may be subject to the laws of the country where it is processed. We use reasonable contractual, administrative, and technical safeguards to protect information handled by third-party providers.
We use reasonable physical, administrative, and technical safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction. No website, email, SMS, or internet transmission is fully secure, so you should avoid sending highly sensitive documents through unsecured channels unless instructed.
We retain personal information for as long as necessary to provide services, manage legal or regulatory obligations, maintain client records, respond to disputes, and comply with CICC, tax, accounting, and professional requirements. When information is no longer required, we securely delete, anonymize, or archive it in accordance with our retention practices.
Our website may use cookies, pixels, analytics tools, and similar technologies to understand website traffic, improve user experience, measure marketing performance, and protect website security. You may adjust browser settings to block or delete cookies, but some website features may not function properly.
You may request access to personal information we hold about you, ask us to correct inaccurate information, withdraw consent where permitted, or ask questions about our privacy practices. Withdrawal of consent may limit our ability to provide services and does not affect uses or disclosures already made with consent or as permitted by law.
For privacy questions, access or correction requests, or complaints, contact RA Migration’s Privacy Officer at info@ramigration.ca or by mail at 4145 N Service Rd, Suite #200, Burlington, ON L7L 6A3.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.
